Contents
Land and Waters Acknowledgment
I’m anchored by childhood memories of timelessness, resting in fields of green and gold grass, feeling enveloped by the wide open sky. I’m anchored by my memory of the roar, depth, and speed of what are known as the North and South Saskatchewan Rivers in Treaty 6 territory, homeland of the Métis. I have settler heritage and am not Indigenous to Canada.
I live, travel, and work in the Lower Mainland, from the North Shore through to the Valley, across the unceded traditional territories of the Coast Salish peoples, including Stó:lō territory.
I am learning to name these nations correctly and to build real relationships with the communities on whose lands I live and work. This acknowledgement is under active revision: I invite accountability, correction, and guidance as I commit to making the most ethical choices I can about resource use, waste, and impact in honour of these lands, waters, and peoples.
Home & Office Cleaning Terms
General Terms
I provide residential and commercial/janitorial cleaning services tailored to meet your needs. As much as possible, I use environmentally-friendly and mindful cleaning products. This includes vinegar, water, organic essential oils, natural fibre cloths and brushes, baking soda, unscented soap, and other eco-friendly all-purpose cleaners.
All services include complimentary soft plastic collection and recycling. Please have your soft plastics separate from your trash, ready for me to collect, rinsed and shaken out if necessary. You can refer to this guide for acceptable items: https://recyclebc.ca/what-can-i-recycle/flexible-plastics/
I require an in-person visit for the first clean. This gives us the chance to see each other face-to-face and for you to provide me with a guided tour of your home/office. This can either take place day-of or ahead of time.
Services are scheduled at your convenience. For residential and move-out cleans, this is usually between the hours of 8:00 AM and 6:00 PM, Wednesdays through Sundays (subject to availability). If you are not present, please provide me with access to the property with a key or code.
In the unlikely event that I incur any damages during the cleaning process, I will let you know and am prepared to cover the necessary repair and/or replacement costs, provided that all valuables are properly secured prior to the appointment, and you have let me know of any pre-existing hazards or damage in the space I am to clean, including any household or office quirks to be aware of (such as sticky latches and things like that). In the unlikely event that I cause damage of $1000 or more, my insurer may handle it.
These terms may be updated from time to time. You can visit karissafriesen.com/cleaning-tcp for any updates.
Fees for Services
Residential
I provide initial and occasional cleaning at a rate of $48.00 per hour + 5% GST for first-time service visits and for service visits greater than 30 days apart. A minimum of 3 hours per visit may apply.
I provide residential maintenance cleaning at a rate of $45.00 per hour + 5% GST for routine upkeep (monthly or more frequent visits). A minimum service visit may apply.
Payment is due within 7 days of completion of service and must be paid in full to confirm your next scheduled visit. I accept cash, cheque, and Interac e-Transfer. Payment via credit card is available: a processing fee of up to 3.5% may be added to the total.
Any service unpaid beyond 7 days may incur a $22 late fee. Your first late fee is waived.
Apartment Move-Out/Move-In
I provide apartment move-out/move-in cleaning at the following fixed rates:
- 1 bedroom, 1 bathroom: $298.00 + 5% GST
- 2 bedroom, 1 bathroom: $348.00 + 5% GST
- 2 bedroom, 2 bathroom: $398.00 + 5% GST
A $100.00 non-refundable deposit is due to secure your booking. The remainder of the fee is due within 7 days of completion of service. I accept cash, cheque, and Interac e-Transfer. Payment via credit card is available: a processing fee of up to 3.5% may be added to the total.
For all other move-out cleaning service in spaces such as offices or larger apartments/homes, my rate is $48.00 per hour + 5% GST. A minimum of 3 hours per visit may apply.
Commercial/Janitorial
I offer tailored per-visit pricing for commercial and janitorial cleaning.
For once-a-month and occasional visits, full payment is due within 7 days of completion of service. For weekly service, I will send you an invoice at the end of the month, due in full within 30 days of issue. I accept cash, cheque, Interac e-Transfer, and direct deposit. Payment via credit card is available: a processing fee of up to 3.5% may be added to the post-tax total.
Any invoices unpaid beyond 30 days may result in a pause of services. Any invoices unpaid beyond 30 days may incur a 4% late fee, applied monthly.
Cancellation Policy
For move-out/move-in cleans, the $100 non-refundable deposit serves as a cancellation fee. There is no fee for rescheduling your appointment, please provide ample notice.
For all other cleans, I have a $50 cancellation fee for any bookings cancelled with 24 hours of our scheduled appointment. There is no fee for rescheduling your appointment. Your first cancellation fee is waived. There is no fee for cancellation due to illness in the household.
I will not show up to clean if sick or contagious, and will provide you with as much notice as possible. For everyone’s well-being, please cancel (no fee) if there is someone in the office or household who has a contagious illness.
Occasionally I go on holidays. I tend to give at least 14 – 30 days notice if my holidays will interrupt our regular cleaning schedule.
Referral Program (residential)
Referral Program: When you refer a new customer to me, have them mention your name when they book. They will receive a discount worth 1 hour’s labour for that service, and you will receive a discount worth 1 hour’s labour on your next service. The discount is transferable and valid for up to one year after the new customer’s booking. Limit one per household. Discount applies for residential cleaning only. Discount can not be combined with any other offer.
Customer Satisfaction Policy
It’s my goal to leave you feeling 100% satisfied! Sometimes I miss the mark. If so, please let me know where I went wrong. I will respond as soon as possible and will work with you to make things right. Photos and video are encouraged.
Privacy and Security
I collect only the necessary personal information to provide my services, including name, address, contact information, and payment details. Personal information is used solely for scheduling, billing, and communicating with you regarding your services. I may occasionally update you on any updates to the business (such as changes to availability and rates). I implement appropriate security measures to protect personal information, keys, and access codes from unauthorized access, disclosure, or misuse.
Your personal information will not be shared with third parties without your consent, except as required by law. You have the right to access, correct, or request deletion of your personal information by contacting me through the methods below (for emails, please check your spam for my reply if we’re not already contacts).
For some clients, I use calendarspots.com for online booking, please refer to their terms here: https://www.calendarspots.com/termsOfService.php
I exclude Artificial Intelligence and Automated Decision Making from my business communications and record keeping, aside from what Interac e-Transfer and PayPal may keep track of. You can refer to their terms and user agreements here:
- Interac e-Transfer: https://www.interac.ca/en/interac-e-transfer-terms-of-use/
- PayPal: https://www.paypal.com/ca/legalhub/paypal/home
Contact and Communications
For any questions, comments, or concerns you can reach me through:
Mail:
Karissa Friesen (she/her)
201 – 15350 Croydon Drive
Surrey, BC V3Z 1H4
Phone (call, text or WhatsApp):
778-908-5418
E-mail:
karissafriesen -at- tutanota -dot- com
You may need to check your spam for my reply if we’re not already contacts.
2026 – Karissa Friesen
